Technical Support | FloorPlan
FloorPlan 3D Home & Landscape Pro (version 2020, 2019 and 2017)
FloorPlan 3D Home & Landscape Deluxe (version 2020, 2019, and 2017)
FloorPlan Instant Architect (version 2020, 2019, and 2017)
For these products, we offer free assistance troubleshooting unexpected software errors or behavior.
The below video shows how to install your IMSI software:
If TurboFloorPlan is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:
- Go to the program icon on your desktop and right-click on it.
- From the popup menu, click on ‘Run as Administrator’.
- When prompted, click to accept changes.
- You will then activate again.
Once the above steps have been completed, you should be able to run the program.
If you are still having trouble, and have confirmed that your computer meets the minimum system requirements, call IMSI at 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time, for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
In order to use your old TurboFloorPlan or FloorPlan 3D design files (versions 10-16) with more recent TurboFloorPlan versions, you will first need to convert them. Using TurboFloorPlan v10 – 16, export your TFP file as DXF model (File menu/Export/3D Model) then import the DXF file into TurboFloorPlan v17, 2015, or 2016. As with all file conversions, you may experience some data loss.
Why Aren't Older Versions Supported?
Because the system requirements for older software are out-of-date, the working environment cannot be duplicated by IMSI's technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so if you are an owner of a product that is several years old. To request an upgrade quote, please email [email protected]