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Technical Support | TurboFloorPlan

TurboFloorPlan includes the following line of Home & Landscape design software:

TurboFloorPlan 3D Home & Landscape Pro (version 2019, 2017, and 2016)
TurboFloorPlan 3D Home & Landscape Deluxe (version 2019, 2017, and 2016)
TurboFloorPlan Instant Architect (version 2019, 2017, and 2016)
For these products, we offer free assistance troubleshooting unexpected software errors or behavior.
Installation & Activation

The below video shows how to install your IMSI software:

If TurboFloorPlan is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:

  1. Go to the program icon on your desktop and right-click on it.
  2. From the popup menu, click on ‘Run as Administrator’.
  3. When prompted, click to accept changes.
  4. You will then activate again.

Once the above steps have been completed, you should be able to run the program.

If you are still having trouble, and have confirmed that your computer meets the minimum system requirements, call IMSI at 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time, for assistance. You can also email [email protected] with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

Using Older Files
Update and Patches
Why Aren't Older Versions Supported?

Because the system requirements for older software are out-of-date, the working environment cannot be duplicated by IMSI's technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so if you are an owner of a product that is several years old. To request an upgrade quote, please email [email protected]

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