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TurboFLOORPLAN Support


TurboFloorPlan includes the following line of Home & Landscape design software:

  • TurboFloorPlan 3D Home & Landscape Pro (version 17, 16, 15, 14 )
  • TurboFloorPlan 3D Home & Landscape Delluxe (version 17, 16, 15, 14 )
  • TurboFloorPlan Landscape & Deck
  • TurboFloorPlan Home & Interior
  • TurboFloorPlan Instant Architect
  • TurboFloorPlan Instant Deck & Patio
  • TurboFloorPlan Instant Kitchen & Bath

 

For these products, we offer free assistance troubleshooting unexpected software errors or behavior.  

 

 

Why aren’t older versions supported? 

The system requirements for older software, such as with the original FloorPlan 3D products, are out of date, so the working environment cannot be duplicated by our technical support team.   In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so.  (To request an upgrade quote, send an email to sales@imsidesign.com)

 

 

Installation & Activation Help

Watch this YouTube video on how to install your software: http://youtube/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time for assistance.  You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.


Using old files with TurboFloorPlan v17

In order to use your old design files with new TurboFloorPlan v17, you will first need to convert them. Using TurboFloorPlan v10 – 16, export your TFP file as DXF model (File menu/Export/3D Model) then import the DXF file into TurboFloorPlan v17. You may experience some data lost as with all file conversions.

Updates and Patches - Download the latest updates to your TurboFloorPlan software


TurboFloorPlan Community Forums - Reach out to the community of TurboFloorPlan users and our development team online through the community forums.  Search topics to find answers to questions, or post questions for help.  Visit TurboFloorPlan Forums


Email and Telephone Technical Support – Call 800-833-8082, Monday through Friday between 9am and 5pm Pacific Time.  If lines are busy, we recommend that you email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours. 


Remember that telephone and email support is limited to help to troubleshoot unexpected software errors or behavior.



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