DesignCAD includes DesignCAD (2D CAD software) and DesignCAD 3D MAX (Both 2D and 3D CAD software). We offer free assistance troubleshooting unexpected software errors or behavior to owners of version 23, 22, 21 and 20.
Why aren’t older versions supported? The system requirements for older software are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. (To request an upgrade quote, send an email to firstname.lastname@example.org)
Installation & Activation Help - See IMSI Product Support Home for direction.
Updates and Patches
- Download the latest updates
to your DesignCAD software
Report Program Errors - DesignCAD version 23, 22, 21 or 20 owners can submitted a support ticket online and track responses. Be sure to include your product name, version, and a detailed description of the error you are encountering. Responses typically take one business day. Submit a ticket and Track responses
DesignCAD Community Forums - Reach out to the community of DesignCAD users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit DesignCAD Forums
Find Answers in the Reference Manual – A complete, 275+ page reference manual is delivered on PDF, so it’s easily searchable, with DesignCAD versions 23, 22, 21, and 20. To access the Version 23 or 22 Reference Manual, click on the Windows Start Menu, select All Programs, then open the DesignCAD 3D Max 23 or 22 folder, and select DesignCAD 3D Max 23 or 22 Reference Manual (or DesignCAD 23 or 22 -> DesignCAD 23 or 22 Reference Manual for the 2D version). For version 21, use Windows Explorer to browse to the folder where DesignCAD is installed, and look for dcad21.pdf. For documentation on older versions of DesignCAD, see our DesignCAD documentation page.
Email Technical Support – Our dedicated staff are available to assist you. Please prepare and email with the following information:
- Your product name, version number, and operating system
- Description of the problem including any error message you might be receiving
- Any other information that might help us diagnose the problem
Send it to email@example.com. We will respond during business hours.
Remember email support is to help troubleshoot unexpected software errors or behavior. Please refer to the next section for software training.
Take a Training Course – Order the DesignCAD Training CD, an audio-visual tutorial with over 4 ½ hours of instruction to help you get the most out of DesignCAD.