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IMSI/Design Support

Sales Support


IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding a recent purchase, Visit our sales support area.

Installation & Activation Help

Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.800.833.8082 (Press 2) or 1.415.483.8000 (Press 2), Monday through Friday between 9am and 5pm Pacific Time for assistance. Please have your order confirmation number or a copy of your receipt on hand when you call. You can also email customersupport@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.

Training

Visit the specific support page of each product line for help with “how to” questions.

Technical Support

IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. We offer help troubleshooting program errors for the following software. Visit the specific support page of each product line for details.


 Product Line  Policy*  Versions
 TurboCAD for Windows Current and 3 versions back 21, 20, 19, & 18
 TurboCAD for Windows Varies by Plug-in Varies by Plug-in
 TurboCAD LTE & LTE Pro Current and 2 versions back
5, 4, 3
 TurboCAD for Mac Current and 2 versions back 6, 5, & 4
 DesignCAD Current and 3 versions back 23, 22, 21, & 20
 DoubleCAD Current and 2 versions back 3, 2, & 1
 CADSymbols CD Current and 2 versions back 6, 5, & 4
 TurboFloorPlan Current and 3 versions back 17, 16, 15, & 14
 FloorPlan  No longer supported  No longer supported
 Renditioner  Current and 2 versions back  3, 2, 1
 CAD Companions  Varies by product  Varies by product
 Mobile Apps  All versions  All versions
 3D Printers  See partner policy  See partner policy
     


If your version is not listed above, the system requirements for your software are out of date, and your working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. (To request an upgrade quote, registered owners should email sales@imsidesign.com)

Owners of older versions may continue to find assistance among users via the user forums. Visit the specific support page of each product line for details.

*Policy may change without notice


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